When the office printer breaks, no one is happy. The service company responsible for keeping all office equipment running must respond immediately to problems while also working very hard to keep a regular maintenance schedule. Service level agreements (SLA’s) are often utilized in the office equipment business to provide routine maintenance and repair to printers, copiers, scanners and other devices. Also service technicians are responsible for installing new equipment or removing old equipment whenever necessary.

Unique Issues

The office equipment service technician must wear many hats. The jobs include cleaning and maintaining equipment, selling new services or products, negotiating contracts, and even recommending new equipment. A unique type of person is needed to work in the office equipment business, and they need tools to help them to accomplish so many different types of tasks.

How Visitrack Helps

For every type of task, Visitrack can monitor and record the time that is taken and help you to evaluate productivity. Your business may find that the field workers are taking too long in trying to sell new service agreements, so a different approach might be in order. You can also determine what field workers should specialize in certain areas to improve productivity and close more sales.

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